RETURN POLICY

Return Period

• Eligible items may be returned within 30 days of delivery or collection.
• Returns are only accepted for valid reasons (damage, defects, incorrect items, or missing components).
• Proof of purchase (receipt, order confirmation, or invoice) must be provided when making a return.

Return Conditions

Please note that we do not accept returns for change of mind. Returns are only accepted for the following reasons:

• Product arrives damaged or defective
• Incorrect item delivered
• Missing parts or components

To be eligible for a return, items must:

• Be in original condition
• Have no signs of use
• Include all original packaging, protective materials, and accessories
• Include all product documentation and warranty information

Non-Returnable Items

The following items cannot be returned:

• Items being returned due to change of mind or personal preference
• Custom or made-to-order furniture
• Items that have been assembled, used, or damaged after delivery
• Floor samples or clearance items (unless otherwise specified at time of purchase)
• Items marked as "Final Sale"

Return Process

• Contact Us: Initiate your return by contacting our customer service team via phone, email, or in-store.
• Return Authorisation: Obtain a Return Authorisation Number (RAN) before returning any item.
• Packaging: Re-package the item securely in its original packaging.
• Return Shipping or Collection:
  • For smaller items, return shipping arrangements and costs are the customer's responsibility.
  • For larger furniture pieces, contact us to arrange a collection (fees apply).
  • Items can be returned to our store locations at no cost.

Refunds

• Approved returns will be refunded to the original payment method within 10 business days of receipt.
• Original delivery charges are non-refundable unless the return is due to our error.
• Collection fees for large items are non-refundable unless the return is due to our error.

Exchanges

• Items may be exchanged for another product of equal or greater value (paying the difference).
• The exchange process follows the same conditions as our return policy.

Damaged or Defective Items

If your furniture arrives damaged or defective:

• Contact us within 48 hours of delivery.
• Provide photos of the damage or defect.
• We will arrange a replacement, repair, or refund at our discretion.
• Return shipping for damaged or defective items will be covered by us.

Questions?

If you have any questions about our return policy, please contact our customer service team:

• Phone: 0409 555 173
• Email: threeofakindstore@gmail.com
• In-store: 629 Parramatta Rd Leichhardt NSW 2040